DescriptionKforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level IT support for employees across office and jobsite environments. This role is responsible for troubleshooting hardware, software, networking, printer, audio/visual, and connectivity issues while delivering excellent customer service.Responsibilities:* Respond to support requests via phone, email, and ticketing systems* Troubleshoot Windows 10/11, Microsoft 365, antivirus, printers, mobile devices, and company applications* Configure, deploy, and maintain desktops, laptops, peripherals, and related hardware* Install and support printers, copier/scanners, wireless networks, routers, and jobsite technology* Support conference room and huddle room audio/video equipment* Assist with technology setup for meetings, presentations, and training events* Document issues and resolutions within the ticketing system* Participate in hardware refreshes, upgrades, and IT projects as assigned* Maintain regular, reliable attendance and perform other duties as neededRequirements* Associate degree in Information Technology, Computer Science, or related field preferred* Technology-related certification or equivalent technical training considered; CompTIA A+ and Network+ certifications preferred; Microsoft Windows or Microsoft 365 certifications are a plus* 2+ years of Help Desk, Desktop Support, or Technical Support experience* Strong customer service mindset with the ability to support users of varying technical backgrounds* Excellent verbal and written communication skills* Strong troubleshooting and problem-solving abilities* Ability to diagnose and resolve technical issues efficiently* Ability to prioritize and manage multiple support requests simultaneously* Ability to communicate effectively with employees at all organizational levels* Comfortable working independently and as part of a teamPreferred Certifications:* CompTIA A+* CompTIA Network+* Microsoft Windows 10/11 CertificationsTechnical Skills:* Windows 10 and Windows 11 administration and support* Operating system installation, imaging, and configuration* Desktop and laptop hardware troubleshooting and repair* Printer, copier/scanner, and peripheral support* TCP/IP networking fundamentals and network troubleshooting* Wireless networking, routers, and access point configuration* Microsoft Office and general software application support* Basic audio/visual support for conference rooms and training events* Experience working with ticketing systems and end-user support environmentsAdditional Requirements:* Ability to lift and move equipment up to 20 pounds* Comfortable working in office and construction jobsite environments* Valid driver's license and reliable transportation preferredJob TypeContractCompensation21 - $25
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