Job Description

Relationship Banker I

Pay Range: $16.01USD to $18.41USD

The Relationship Banker I position serves as a teller and customer service advocate for banking customers. This role focuses strongly on building banking knowledge and supporting the company's strong reputation for excellence and reliability through the reinforcement of exceptional service standards.

The ideal candidate for this role should have a pleasant, proactive approach to work, with the desire to expand their knowledge and abilities in the banking industry. The Relationship Banker I should have the ability to cross-sell and promote products, excellent attention to detail, and the ability to provide professional phone and in-person assistance to customers. Communication skills and the ability to remain organized and composed in many situations will be critical to the Relationship Banker I's success.

The Relationship Banker I provides essential cash-handling, sales, and customer service functions to banking customers. They assist in the onboarding and training of Banking Services Associates and continually build their skills in the banking industry.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Essential Duties

• Deliver exceptional customer service by executing transactions, such as deposits, withdrawals, loan payments, and opening consumer accounts, with precision and a friendly demeanor.
• Handle customer calls professionally, navigating challenging situations with empathy and efficiency.
• Ensure accurate cash management by balancing the cash drawer and maintaining funds within set limits.
• Provide comprehensive transactional services, including issuing checks, money orders, redeeming savings bonds, and more, while ensuring compliance with bank policies.
• Promote and cross-sell bank products effectively, connecting customers to the appropriate departments to meet their needs.
• Count, verify, and package coin and currency accurately, preparing them for secure vault storage.
• Address customer inquiries and resolve routine issues confidently, ensuring a positive customer experience.
• Maintain a well-stocked teller station with essential forms and supplies to facilitate smooth transactions.
• Set and achieve sales goals with guidance from supervisors.
• Operate and balance branch equipment, such as vaults, ensuring compliance with operational standards.
• Scan and balance teller work and process various bank forms with attention to detail.
• Handle stop payments and holds with critical thinking, ensuring the detection and prevention of fraudulent transactions.
• Provide detailed account information and assist customers with safety deposit boxes, ensuring their needs are met.
• Assist customers with documentation, such as direct deposits and address changes.
• Create thorough documentation for customer transaction inquiries, maintaining clear and accurate records.
• Offer overdraft services, open and close accounts, and re-pin debit cards.
• Maintain and balance vault cash, ordering money as needed to meet operational requirements.
• Support the Retail Banking team with daily reconciliation and balancing issues.
• Adhere to all bank policies, regulations, and laws, ensuring all activities are compliant.
• Assume responsibility for additional projects and tasks as assigned.

Education & Certifications

• High school diploma or equivalent required.

Minimum Requirements

• Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.
• A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
• Proficiency in accurately and efficiently processing customer transactions while providing exceptional customer service.
• Ability to identify and pursue sales opportunities by understanding customer needs and recommending appropriate products and services.
• Ability to quickly and efficiently resolve discrepancies or errors in customer accounts.
• Critical-thinking skills and the ability to analyze data, drawing informed conclusions.
• Strong organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines.
• Mathematical proficiency and the ability to quickly and accurately complete standard calculations.
• Proficient computer literacy, including comfort with Microsoft systems and Office Suite.
• Intermediate typing skills to meet the needs of this position.
• Current driver's license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities.
• Ability to work weekends, holidays, and at other locations as needed.
• The ability to work with minimal or no supervision.

Additional Qualifications

• Associate's degree in Business Administration or a related field preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.

Qualifications

High School or better. Required. Minimum of one year of relevant experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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