Job Description

Medical ReceptionistMagalia Medical - Magalia, CA 95954OverviewSalary Range $26.25 - $35.43 Hourly Position Type Temporary Full TimeDescriptionGeneral Purpose: Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.Main Responsibilities & Duties:Assists patients calling or visiting the clinic Greets patients and visitors at the clinicProvides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyCompletes initial registration information of new patients following established policies and proceduresUpdates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabsProvides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tabSchedules appointments for patients calling in, or walking in to the clinic.Calls patients to confirm next days appointmentsIdentifies no-shows and cancellations, and reschedules patients as appropriate for follow-upMaintains daily EHR worklistResponsible for verifying medical coverage, and co-pays, and authorization for services Determines program eligibility for patients and completes the application proceduresPrints program eligibility forms, checks for completeness and scans in to EHRDetermines appropriate patients share of cost and co-pays for all types of payers and collects those paymentsVerifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State ProgramsObtains proof of income from the patients per Sliding Fee PolicyDocuments notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversationsAdvise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) DepartmentProcesses cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private paymentsResponsible for printing receipts and posting payments in the computerCompiles daily statsResponsible for reconciling cash collection Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slipBalances daily transactions in databaseProvides administrative support to the department Prints the next days schedule for front desk and daily huddleKeeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory levelOther duties as assigned by SupervisorQualities & Characteristics1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions3) Strives to learn more and is receptive to new challenges and opportunities4) Displays enthusiasm toward the work and the mission of Ampla HealthProfessional Knowledge, Skills & Abilities1) High School Diploma or GED required2) Ability to use Microsoft Word for basic correspondence3) Ability to type a minimum of 40 WPM4) Must be able to use a calculator5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required6) Ability to adapt to specific environment and duties7) Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols8) Medical Assistant requiredCommunications Skills1) Must have neat and legible handwriting2) Must be able to interact with patients courteously and calmly3) Ability to communicate well with the publicWorking Conditions & Physical RequirementsWork well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:1) Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)3) Must have vision which is adequate to read memo's, computer screen, registration forms and other clinic documents4) Must have high manual dexterity5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn6) May be exposed to contagious/infectious diseases

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