Job Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
SUMMARY
The Junior Underwriter provides operational support to the Director of E&S Operations, the Underwriting team, and partner departments. This role supports the processing of quotes, new business, endorsements, suspense, and renewals in a fast-paced, deadline-driven environment. The position requires strong organizational skills, the ability to manage multiple priorities, and an interest in continued learning and skill development. The individual will communicate professionally with producers to help resolve issues and must demonstrate strong attention to detail. Prior insurance experience is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following:
Adhere to Arrowhead General Insurance Agency Service Standards
Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence.
Resolve complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department.
Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses.
Process new business underwriting, endorsements, inspections, and/or renewals as assigned.
Interpret individual program guidelines regarding acceptability, rating and procedures.
Maintain minimum production and quality standards in all areas.
Carrier knowledge – understand and adhere to carrier guidelines including systems & processes related.
Request and obtain renewal information as needed, analyze, underwrite, & endorse renewals.
Send Non-Renewal Notification when applicable
Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures
Review and process Broker of Record Letters in a timely manner.
Meet deadlines set forth by supervisors/management
Successfully pass internal and carrier file audit reviews
Other duties as assigned.
CERTIFICATES LICENSES AND REGISTRATION
California P&C License in good standing is required for this position.
Prior Surplus Lines experience would be a plus, but not required for the position
INS classes would be a plus, but not required for the position
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Minimum one year in a customer service role. Prior insurance experience in a support position preffered.
Computer navigating skills – must be able to use Microsoft Word, Excel, and Outlook; Policy and Accounting systems, Internet Explorer, and vendor specific computer programs
Strong Communications skills. Must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues
Reasoning ability – solve practical problems without strict instructions
Organizational skills
Ability to prioritize tasks
Pay Range
$28.00/per hour - $31.00/per hour Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits
: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits
: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness
: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits
: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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Hourly pay