Job Description

Job Description

This role unites creative direction, experiential design, and emerging technology to evolve creative expression across the full prospect and client lifecycle—delivering a refined, high-touch experience tailored to UHNW clients while remaining tightly aligned to the broader JPMorganChase brand. The leader will fully leverage generative AI, automation, and modular content systems to scale personalization and improve efficiency across design, photography, video, and interactive media.

As the Executive Director of Creative Technology & Experience within the Private Bank, you are responsible for advancing an experience-led, visually driven, AI-accelerated creative practice for J.P. Morgan Private Bank. As expectations among ultra-high-net-worth (UHNW) clients continue to rise, differentiation is defined not only by advice and performance, but by the intelligence, elegance, and adaptability of every brand interaction. You will lead a multidisciplinary team of creative experts spanning print, digital, UX, data storytelling, and design, and you will have a proven track record of guiding work from concept through production across in-person and digital channels.

Job Responsibilities

• Lead internal and external creative teams across design, print production, photography, video, and digitally enabled experiences, end to end from concept to deployment.
• Own the visual identity and dynamic brand expression across prospect and client touchpoints, ensuring consistency with JPMorganChase standards.
• Integrate creative into AI-powered, omnichannel marketing ecosystems in partnership with MarTech, data, and privacy teams to deliver cohesive, technology-enabled storytelling.
• Advance creative technology adoption, including generative AI, automation, and modular systems, to drive reuse and scale.
• Manage external agencies, production partners, and innovation-focused vendors to expand capabilities and speed.
• Partner across lines of business and corporate functions to ensure global brand alignment and connectivity.
• Define and evolve a best-in-class visual and experiential identity aligned to UHNW expectations and JPMorganChase brand standards.
• Develop differentiated concepts that translate across physical, digital, and interactive environments with coherence and quality.
• Establish design systems and governance that ensure consistency while enabling localized flexibility and personalization.
• Embed generative AI, automation, and emerging technologies into creative workflows and asset pipelines.
• Build modular content systems and component libraries that enable rapid scaling, localization, and reuse.

Required Qualifications, Capabilities, and Skills

• 12+ years in senior creative leadership roles within financial services, luxury, or premium consumer brands.
• Proven track record and strong aptitude for integrating creative and technology to deliver modern, personalized marketing experiences.
• Portfolio demonstrating excellence across design, digital, photography, video, and interactive experiences.
• Experience operating in complex, matrixed organizations with global stakeholders.
• Fluency in generative AI, content automation, and scalable design systems.
• Deep expertise in visual direction, production, and experiential design.
• Established network of agencies, production partners, and innovation-focused vendors.
• Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, Adobe Experience Manager.
• Microsoft PowerPoint (advanced templating and systems).
• Enterprise-approved generative AI tools (e.g., Gemini, Typeface, Writer, HeyGen), plus print production and pre-press workflows.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

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