Job Description
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Apple Devices, Software Deployments, Windows Active Directory Management
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.
WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 3+ years of related
Required Skills & Experience:
Demonstrated experience installing applications on Windows Servers and Desktops
Demonstrated experience with maintenance of server environment coupled with video recording equipment
Demonstrated experience with Windows Active Directory
Demonstrated experience deploying software via SCCM or MECM
Demonstrated experience with third party software maintenance products
Demonstrated experience with third party software deployment products
Demonstrated experience installing and maintaining Apple Devices
Demonstrated experience with enterprise applications and networks
Demonstrated experience with the systems and network accreditation process
Demonstrated experience with Office products
Demonstrated experience with server maintenance and ID generation
Security Clearance Level: TS/SCI with Polygraph
Desired Skills and Experience
Demonstrated experience patching servers and desktops with latest Sponsor releases
Demonstrated experience with Cisco Meraki
Demonstrated experience with Apple Devices
Demonstrated experience Apple TV connectivity to PC and Mac devices
Demonstrated experience developing and managing a Microsoft Azure environment
Demonstrated experience with desktop support for language learning software
Location: Reston, VA - On Customer Site
U.S. Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $95,200 - $128,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA VA Reston
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Job Tags
Full time, Temporary work, Work experience placement, Work at office, Immediate start, Remote work, Worldwide, Flexible hours