Job Description
Sound Physicians offers a competitive benefits package inclusive of the items
below, and more:
- Medical insurance, Dental insurance, and Vision insurance
- Health care and dependent care flexible spending account
- 401(k) retirement savings plan with a company match
- Paid time off (PTO) begins accruing immediately upon start date at a rate of
15 days per year, in accordance with Sound's PTO policy
* Ten company-paid holidays per year
About the Team:
Sound Advisory Services provides high-quality concurrent and secondary case
reviews and advisory services to hospital partners nationwide. Our unique
approach includes both remote advisory services and the option for an
onsite medical director of advisory services.
About the Role:
The Clinical Support Specialist (CSS) is responsible for providing
administrative and operational support for the remote physician advisors and are
the primary point of contact when issues arise.
The Details: Candidates located in the Eastern Time Zone, or able to work
Eastern Time Zone business hours, are preferred.
In this role, you will be responsible for:
* Administrative support to facilitate the completion of appeal letter requests
including, but not limited to, creating cases, preparing the medical record
for the appeal writer, confirming deadlines, printing and mailing final
letters, and calling payers to confirm outcomes
* Maintaining access to all client EMRs and reviewing EMR training material to
become an expert in EMR navigation; preparing PDF extracts of key components
of the EMR needed for physician advisor case review
* Scheduling peer-to-peer reviews between physician advisors and insurance
company medical directors
* Resolving issues preventing physician advisors from completing cases such as
missing information, questions for case managers or hospital partner
physicians, EMR access issues, etc.
* Monitoring and triaging case requests to ensure target case completion
deadlines are achieved
* Assisting in coordinating onboarding and training for remote clinical
personnel and conducting physician training for EMR navigation
- Coordinating conference calls between partner site IT and clinical personnel
- Coordinating mentor calls for clinical personnel
- Triaging calls during office hours and resolving client inquiries
- Preparing PowerPoint presentations, Word documents, mail merge and Excel
spreadsheets as requested
* Initial partner hospital administrative set up in Advisory Services workflow
system
- General office work (faxing, mailings, draft letters, order supplies & forms)
- Completing additional special projects as assigned
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of
these values, knowledge, and experience:
Values:
* “Can-do” Attitude: Proactively seeks assignments, solutions and takes action
where and as needed
* Coachable: Demonstrates a willingness to accept feedback from others and put
it into practice
* Customer-focused: Puts customer (internal and external) needs first and makes
customers their top priority
* Eager to Learn: Proactively seeks out information, embraces learning new
things and enjoys the learning process
* Work Ethic: Dedication to getting the job done well and on time, regardless
of circumstances, a can-do attitude
* Adaptability: Demonstrates flexibility and a willingness to change as
circumstances evolve and be coachable
* Resourceful: Proactive willingness to utilize available information and tools
to figure things out, not afraid to ask questions when necessary
* Committed: Demonstrates a dedication to the job, project, organization,
customer/clients, and co-workers
* Team Player: Demonstrates the ability to pull people together into highly
effective teams along with ability to work in a highly matrixed organization
Knowledge:
- High School degree or GED or equivalent experience
- Proficiency with Microsoft Office Suite, including advanced Outlook, Word,
Excel, Visio, Microsoft Project and PowerPoint skills
Experience:
- 2 years general business administration experience in a professional setting
- Excellent general office skills: computers, fax machines, printers, copiers,
conference call set-up, scanners, mobile phone/email devices
Pay Range
* $22 - $26.50 hourly. Exact pay will be determined based on candidate
experience and geographical location.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is
committed to diversity, equity, and inclusion at the bedside and in our
workforce. Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, gender identity,
sexual orientation, age, marital status, veteran status, disability status, or
any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As
duties and responsibilities change and develop, the job description will be
reviewed and subject to amendment.
Job Tags
Hourly pay, Full time, Work at office, Local area, Immediate start, Remote work, Flexible hours