Job Description
JOB DESCRIPTION:
The Chief Operations Officer reports to the Chief Executive Officer with primary
responsibility for the oversight of the organizations line operations. The role
provides leadership and strategic vision to the organization and is vital to
driving results for the organization. Oversee the day-to-day operations
including Residential, Day Habilitation, Community Habilitation, Respite,
Employment Services, and Clinical Operations (Nursing, Psychology, Crisis) with
a focus on optimizing performance, processes and policies as well as setting up
and monitoring KPI’s for the organization.
Pay: 190K-210K
QUALIFICATIONS:
- Master’s Degree in a related field
- Five years of profound experience in operations oversight, leadership
development, data analytics and building relationships with business and
government partners.
* Experience with OPWDD and Justice Center compliance regulations and
regulatory policy
* Program leadership experience at the Director level of a non-profit
organizations and vulnerable needs populations
* Exhibit core abilities including relationship building, communication,
problem-solving, time-management, leadership, emotional intelligence,
decision making, prioritization and delegation
- Intermediate MS Teams and practical experience with databases
- Valid NYS driver’s license & ability to travel as needed
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Leadership
* Drive program development through risk assessments, reviewing opportunities
for expansion, measuring
- Participate in business and strategic planning
- Ensure dedication to excellence in supporting individuals with intellectual
and developmental disabilities, their families and the Life’s WORC workforce
- Promote a culture of quality and innovation
- Maintain a strong and constructive working relationship with Life’s WORC’s
Board of Directors
Operations Oversight – Guide and supervise the program departments of the
organization
* Residential – Run care, crisis, behavioral and RN residential function.
Provide strategic oversight to residential teams.
* Day Hab, Comm. Hab, Employment Services & Respite- Oversee care and outcomes
for the non-residential functions, providing strategic oversight (including
relevant crisis, behavioral and RN residential functions).
* Quality Assurance – Oversight of related program protocols, compliance
standards, risk management and protection of fiscal liabilities.
* Person Centered Support – Integrating and expanding philosophy throughout the
organization
- Coordinate inter and intradepartmental operations
- Develop systems and protocols consistent with regulatory guidance and
organization best practice standards.
Data Analytics and Reporting
* Establish benchmarks and KPI’s to monitor operations of organization with
analysis and reporting
* Maintain compliance with all appropriate legal, regulatory and programmatic
requirements or accreditation bodies
* Report monthly, quarterly and annually on organizational data
CORE COMPETENCIES REQUIRED FOR THIS POSITION:
* Mission focused – Catalyze other’s commitment to mission, driving performance
and professional motivations
* Brand Steward – Understand role in growing and protecting the reputation and
results of the organization
* Business Acumen – Possess a high-level of broad business and management
skills to generate financial support and sustainability for the organization
* Results driven – Dedicated to team accountability to measurable goals for the
organization
* Develop talent – Attracts, selects and develops the best talent for current
and future business needs
* Build networks – Effectively builds formal and informal relationship networks
inside and outside the organization leveraging the organizations presence,
relationships and strategy
* Balance Stakeholders – Anticipates and balances the needs of multiple
stakeholders
* Culture & DEIA focus – Foster our Values (Responsibility to One Another, High
Quality Supports and Services, Teamwork, and Communication). Recognize the
value different perspectives and cultures bring to the organization. Envision
and convey an inspiring and relevant future state.
* Instills trust – Gains the confidence and trust of others through honesty,
integrity, and authenticity
* Interpersonal savvy – Relates openly and comfortably with diverse groups of
people
Job Tags
Full time